Great bike shops can’t exist without great service.
With the COVID-19 Crisis, we are now offering pick-up and drop-off for all service bicycles within a 20-mile radius (see our scheduling coordinates below). Just need a flat fix? We’ll do it on the spot! There is NO EXTRA CHARGE for this service! We’re also offering curbside drop-off. Call us first to let us know you’re coming and what your bike needs, then pull up and park your bike in front of the shop. We’ll grab it and get right to work. When finished, we’ll give you a call. Let us know when you’re coming to grab the bike, and we’ll have it back outside for you. Payment will be made over the phone for both the delivery and curbside service options.
At LBW we understand the importance of great service, and that’s why we’ve made service the cornerstone of our business. We’ve invested in the best tools and made prompt response, open communication and continuing education part of our company culture. We’ll take a look at your bike immediately upon drop off, just to give an overview of what we both expect to accomplish. And once we have it in-house, you won’t be left wondering about the status of your bike. Our mechanic will fill you in along the way!
Another great reason to shop LBW? All of our new bikes come with a One-Year Service Plan. Know how your car needs regular oil changes to keep it perfectly purring? Your bike needs the same love and attention. When you purchase your bike, we’ll outline a maintenance plan for your new bicycle. Simply bring it in on our recommended schedule and we’ll perform free comprehensive service at no additional charge while you wait. That means big savings, and lots of learning! We’ll explain what we’re doing and be happy to have you alongside us as we do it. That way you’ll know how to give your bike the tune up it needs throughout its lifetime. Of course, if that’s not your goal, we’re always here to do all the maintenance for you.
For an estimate of options to either repair or upgrade your bike, just bring it in and we’ll have one of our mechanics throw it in the stand for a free assessment while you wait. From there, you can choose to either leave your bike or schedule an appointment for service.